Refund policy

The cost of returning the item to AETHRA is the customer’s responsibility. To initiate a return, please contact us at contact@aethra.co.uk.

Please keep your proof of return receipt in case there is an issue with your return. Failure to do so may result in a delay or problem with your return.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel by special delivery and tracked. AETHRA cannot be responsible for any missing goods.

Returns must be received back no later than 14 days from receiving the item.

Note, that the product/s must be returned in the same condition in which they were received, not damaged and, therefore, resalable. Returns must be received in original condition as defined below:

Unworn
Unwashed
No marks on items/sole
Any original packaging i.e. boxes undamaged, dust bag

Items which are not received in their original condition as defined above will not be refunded and returned to the sender, so please take extra care when trying on your order. In the rare event that a return is rejected, the decision is final and not negotiable.

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All returns are processed within 5-10 business days (Monday – Friday, excluding bank holidays) of receiving your items back to us. Once your refund has been completed we will notify you via email, it may take up to 3-5 working days to arrive in your receiving account depending on your banking facilities.